Special Orders

Our policy for special orders.

• We will order any currently available item not in stock at Broughdale Hobby.
• The primary Train reference is the current Walthers HO catalogue. ($17.99) Also the N&Z catalogue
• Other popular manufacturers products are also available. Try us.
• Orders are kept as back orders until delivered, unless specifically advised at time of ordering.
• Prices charged are those prevailing at time of receipt from supplier. 
• Deposits are required on all orders.  50% of the order value. ($5.00 minimum)
• A credit card number is valid as a deposit. (Only charged if item is not collected or deliverable.)
• 50% Deposit will be charged against credit card orders over $200
• Orders paid by cheque are held for clearance by the bank.
• Unavailable product. Deposit refunded.

Cancellations

• Uncollected special order items are sold and deposit forfeited thirty days after Receipt, we will endeavor to notify you by phone, or other messaging methods indicated at time of order.
• Credit is not given for unused forfeit deposits.
• Items in transit at time of cancellation must be collected or deposit forfeited.

Advertised Items

• Items are advertised on the basis that they will become available by the manufacturers published delivery date. 
• Where known manufacturers release dates are given. Manufacturers announce products and find it impossible to meet the delivery schedule.
• At our discretion, items offered in Walthers sale programs may be available at up to 20% off our 'shelf stock' price, when still available.

Advance Reservations

• Advance reservations will be taken for future release items.
• New items nearly always become available in the year for which they are announced.
• If you wish us to send the product as soon as received please provide contact/payment details.
• Otherwise you must indicate whether we should contact you if there is sufficient remaining stock.

How to order

• If you wish to place an order

  Contact us by:-
  Email at sales@rrhobby.ca
  Fax at (010)(1) 519 434 0714
  Mail or in person to:-  1444 Glenora Drive, London, Ontario, Canada, N5X 1V2
  Map
  Phone at (010)1 519 434 0600

• We require product Manufacturer name, part number with description, and quantity for all items ordered.
• If using Walthers Catalogue - Please quote Edition (year), Page number, and manufacturer number - part number.
  ie  Walthers 2014, p659, 590-10077 Men Fishing = 3
• It is understood that the customer knows what he is ordering.
• Orders and enquiries must be accompanied by full name, address, contact numbers, payment details etc..
• Items offered in response to enquiries require payment/order confirmation within 2 days. 
• We will add HST,  or GST to items sent to Canadian addresses when applicable.
• You may order direct with us or through our link on the Walthers website. www.Walthers.com

      Choose BROUGHDALE HOBBY for your order in Walthers.com and the order is forwarded to us.
      Full payment details must be provided directly to us before we will place your order. Discounted offers from Walthers should be ordered and payment arranged ten days prior to the expiry of the Walthers offer.

      We order on Saturday at 5pm and receive a week later.
      All items listed as on sale at Walthers are subject to availability at Walthers.
      When Walthers indicates that they are out of stock we reserve the right to maintain our price on 'shelf stock' items. 
      If you wish to backorder out of stock items you should indicate "Yes" to backorders and await delivery at the price prevailing when delivered. Walthers "sale" prices should be considered a guide as exchange rates and fees charged at the bank are not included in their prices.
      Should you not wish to backorder you should indicate "No" to backorders. Undelivered items will be cancelled.
• Call us, we are friendly, and we'll answer your questions.

Payments

• In Canadian Dollars only.
• Mail order payments are accepted by Visa, or Mastercard. Please complete the agreement form. 
• Contact us by phone, fax or mail for most secure credit card number transfer. (We require card number, expiry, your name on card, your phone number and address). 
• Credit card companies charge an extra 1% for mail order processing. (They call it insurance!)
• Exchange rates are automatically adjusted by your credit card issuer at the time of the transaction.
• New customer credit cards will be verified. Product shipped to verifiable addresses only.
• Cheques and Money Order's should be made to 'BROUGHDALE HOBBY'
• Do not send cash or cheques (or money orders) drawn on non Canadian Banks.
• No COD's.

Shipping

• By Canada Post. Regular or Expedited service. All shipments will use the signature option.
• Canada, mail at cost (parcel postage minimum $25).  Canada Post Fuel Surcharges will be included.
• United States. By registered mail only, (minimum $20) on orders up to 1kg. At cost over 1kg.
• International. At cost. Small packet rate, average $25 per Kg. Insured rates at Parcel post rates. $45 minimum.
• Minimum quantities may apply. - Flex track =10 pieces, additional shipping charges will be charged.
• We have a policy of honest customs declarations as we understand that customs administrations are sophisticated enough to know the difference.   

• Any information you submit to Broughdale Hobby such as name, address, phone number or email address is considered private and will only be used by Broughdale Hobby for purposes of customer service.  It is never sold or given to a third party. 

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Broughdale Hobby 2014